Holiday cottage management & servicing

Looking after our Pack Holidays cottages and our Pack Holidays owners – What we do, how we do it and what we can do for you, if you have a holiday cottage or are thinking of buying one.

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Marketing With Pack Holidays

 

Do you have a cottage you would like let out to customers?

Have a read of the following and if you would like to work with us, do get in touch!

Our ethos is simple – We want our guests to be able to bring their pack with them on holiday. And what’s not to like about Norfolk….or other areas!? 

Pack Holidays is also sending its delicate nose and paws out to Scotland, the North West of England and Wales so if you have a property north of the border, in the North West of England or in Wales, and you are interested in making it a dog friendly property, please do get in touch.  I’d be delighted to hear from you.

If you have a cottage anywhere in the U.K. and you would like to talk to me about helping to market your property, please do get in touch. I would be delighted to help you

 

What Do We Offer?

  • A service tailored to your needs (marketing, advertising, managing cleaning, laundry, welcome packs, regular maintenance…if you need it!)
  • Advice! What you need to have in place and what guests look for
  • We cater for owners who live remotely, or nearby
  • We are local experts…We know the best places to go and what to do
  • We provide a very personal service – To guests and owners, and we can guarantee we are available more hours throughout the week than the large and impersonal agencies
  • Honest and clear information given to customers
  • Support, advice and assistance to you

If you have a property somewhere else in the U.K. do please give me a call. I can discuss what I can support you with on a remote basis.

What Don’t We Offer?

  • Call centres
  • Hold music
  • Bad attitudes

Who Are We Then?

Pack Holidays is an independently owned and very, very motivated company.

I make a point of knowing everything about every cottage in as much detail as possible. That keeps it focused, relevant and my aim is to ensure that our customers come first,without fail! It also means dog friendly, knowledgeable and making sure that each cottage is assessed as suitable for guest and pooches needs. I started in 2016 with one cottage and now in 2021 I have 28 cottages.

I have a team of fantastic people to clean, maintain and look after the cottages. Attention to detail is important – and we make every effort to make sure we do that.

How do I know how much I can earn from my cottage?

There are a number of factors which affect the earning potential of your cottage. Here are the key ones:

  • Dog friendliness
  • Location and facilities
  • Size/sleeps number

I usually suggest visiting the cottage, have a discussion with you and provide you with advice on the suitability of the cottage for holiday lets, I’ll also provide suggestions (if welcome..)

Does Pack Holidays Offer Value For Money?

I hope so! Our aim is to get you as many bookings as we can throughout the year. I don’t ask for any joining fee, marketing fee or website addition cost.

We will handle all marketing, advertising, communications with customers, process financial transactions, advise customers of their ‘joining’ instructions, answer their queries and provide a first contact for any concerns, issues or worries whilst they are on their holiday.

I do review our commission rates annually

Where Do You Advertise?

We spend a great deal of time ensuring our profile is maintained in all relevant sectors. Social media (Facebook, Twitter, Instagram) is very important to us, as well as daily advertisements on Dog Friendly social media sites. We advertise in various dog related magazines and websites and link into several pet service related sites as well as obtaining full use of external feedback and review sites (e.g. The Good Vet and Pet Guide, The Good Dog Guide and E-Dog Advisor).

We also work with digital marketing partnerships to ensure that our website comes high up the rankings in internet searches.

How Do I Know What Bookings I Have?

Easy peasy! We will give you access to the booking system where you can see on a daily basis, what new bookings you have for your cottage.

I Live Away, Can You Help With Managing The Cottage?

Absolutely. We have very lovely people who clean, do gardening, maintenance work and DIY. All are trusted and lovely people who will care for your property as their own. In addition, we are on hand at every changeover and aim to visit each cottage on changeover day  to see what our guests thought, what needs to be maintained, and ensure that communications are made to you as soon as possible. We pay particular attention to our guest comments (good and bad!) and act upon all accordingly. Our guest feedback is uploaded onto the website after each guest visit.

So, there we have it – a whistlestop tour of Pack Holidays management. If you fancy a chat, do give me a call, or email me – 079 353 75899 or gail@packholidays.co.uk

Thanks for reading!

Contact Us

If you are interested in working with us please contact Gail at Pack Holidays. You can reach gail using the form, or the following contact details.

Phone: 01692 535741

Mobile: 07935 375899

Email: gail@packholidays.co.uk